Quick Summary
Scale customer support and lead generation with reusable Instagram DM automation flows.
Why Automate DMs?
DMs are premium touchpoints. Automation routes conversations, delivers assets instantly, and collects leads at scale.
Prerequisites
- Business account with Meta verification.
- Automation platform such as ManyChat/Chatfuel.
- Data privacy policy in place.
12 Flows
- Welcome sequence with quick replies.
- FAQ bot for shipping, returns, payments.
- Promo code delivery.
- Lead capture forms.
- Event/webinar registration.
- Product finder quiz.
- Order tracking.
- Loyalty balance updates.
- Influencer outreach filter.
- Content delivery.
- Upsell offer.
- Post-purchase NPS survey.
Metrics
- Automated resolution rate.
- Escalation handling time.
- Leads captured and converted.